Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Destinations

We currently ship to selected countries and regions. Available shipping destinations will be shown at checkout.

Shipping Time

Estimated delivery time is usually 7–15 business days after the order has been shipped. Delivery times may vary depending on the destination country, customs clearance, logistics delays, holidays, or other circumstances beyond our control.

Shipping Fees

Free standard shipping is available to most supported regions. Shipping availability and any applicable fees will be shown at checkout before payment.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, VAT, GST, or other fees charged by the destination country. These charges are not included in the product price or shipping fee unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 1–3 business days for tracking information to update.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing an order. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at support@velyn.cc with your order number. We will help investigate the shipment with the carrier.