Versand
Last updated: June 27, 2026
SHIPPING POLICY
This Shipping Policy explains order processing times, available shipping destinations, estimated delivery times, shipping fees, tracking, customs charges, and delivery issues for orders placed through VELYN.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Processing may take longer during periods of high order volume, public holidays, product launches, or when additional order verification is required.
After your order has shipped, you will receive a shipping confirmation email containing the available tracking information.
SHIPPING DESTINATIONS
VELYN currently ships to selected countries and regions. Available shipping destinations are shown in the country or region selector and confirmed during checkout.
Shipping availability may vary by product because of carrier limitations, battery transportation rules, customs restrictions, or local regulations.
If we cannot ship an ordered product to your destination, we will contact you and issue an applicable refund for the unavailable item or order.
SHIPPING FEES
Free standard shipping is available to most supported regions. Final availability and any applicable shipping fees are shown at checkout before payment.
A shipping promotion displayed on the website applies only when the destination, product, and order meet the stated eligibility requirements.
ESTIMATED DELIVERY TIME
Estimated delivery time is normally 7–15 business days after the order has shipped.
Delivery times are estimates and are not guaranteed. Delivery may be affected by the destination, carrier operations, customs clearance, weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Order processing time is separate from estimated delivery time.
ORDER TRACKING
When tracking is available, a tracking number or tracking link will be included in your shipping confirmation email.
Tracking information may take 1–3 business days to become active after shipment.
If tracking has not updated for an extended period, contact us at support@velyn.cc and include your order number.
CUSTOMS, DUTIES, AND TAXES
Customers may be responsible for customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country or region when these charges are not collected during checkout.
These charges are determined by local authorities and are not controlled by VELYN.
Customers are responsible for providing information reasonably required for customs clearance. Delays caused by customs processing are outside our direct control.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number, and other information required for delivery.
If you notice an error in your shipping information, contact us as soon as possible at support@velyn.cc. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility, except where prohibited by applicable law.
DELAYED, LOST, OR DAMAGED ORDERS
If your order arrives damaged, contains the wrong item, or appears to be lost in transit, contact us promptly at support@velyn.cc.
Please include your order number and, when applicable, photographs of the package, shipping label, damaged item, or other relevant information.
We will review the issue and work with the carrier when necessary. Available resolutions may include replacement, reshipment, or refund, depending on the circumstances and applicable law.
DELIVERED BUT NOT RECEIVED
If tracking shows that an order was delivered but you cannot locate it, please first check the delivery address, surrounding delivery area, household members, building reception, and local carrier.
If the order still cannot be found, contact us at support@velyn.cc so we can review the delivery information.
RETURNS AND REFUNDS
Shipping-related returns, exchanges, and refunds are handled according to our Refund Policy.
CONTACT INFORMATION
For questions about shipping or delivery, contact:
Trade name: VELYN
Legal operator: Dongguan Yunlin Technology Co., Ltd.
Email: support@velyn.cc
Physical address: Building 9, Xinghu'an, Bishui Tianyuan, No. 229 Songfo Road, Dalang Town, Dongguan, Guangdong 523770, China
Website: https://velyn.cc